FAQs and Terms

TechPlugs is a company which works with many international companies. Shipping from these partners can possibly result in your item to take about 1 week to 5 weeks to arrive. The processing of orders is within 2-5 business days prior to shipment.

Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to give exact shipping dates.

Location
Shipping Times
US, Canada, Mexico
7-25 business days
Europe
10-30 business days
Middle East
10-30 business days
Australia, New Zealand
15-40 business days
Central America, South America  20-50 business days
For your reference, our suppliers provide us with tracking numbers along with your orders; and we are glad to assist with your shipping status. Please click here to check your status. Please do not panic if it does not come immediately, rest assured that your item is on its way ☺

      WHERE DO YOU SHIP FROM?

      • We ship from many different factories all around the world. So, please don't be surprised if items are shipped separately if you order more than one item.
      WHERE ISTECHPLUGS BASED?
      • We are based in Seattle, Washington, United States.
        DO YOU ACCEPT ORDERS PLACED OVERSEAS?
        • Yes, we do! We ship worldwide!                                              
        HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
        • Order processing time takes 1-4 business days before shipment. Deliveries can take up to 1 week to 8 weeks, depending on the item you purchased and where the shipment is being delivered. For further inquiries, you can simply click here or email us at to check on the status of your item. 
            • IMPORTANT NOTE:  In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Chinese New Year, Hannuka and other major holidays).
            • IMPORTANT NOTE: If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the holiday. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

            • IMPORTANT NOTE: Orders CANNOT be canceled after a confirmation email has been sent to the customer. 
          WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
          • In most cases (no pun intended), this is because our customers have accidentally entered an incorrect email. Throughout the processwe send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us.

            IT'S BEEN OVER 7+ WEEKS AND I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

              • If you still haven't received your order within the timeframe given above, please contact us. We'll take care of it for you and rest assured your item is on the way! ☺
              I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE My OTHER ITEMS?
              • We ship from all over the world thus, some items might arrive earlier than others. If you'd like to know the status of your other items, please click here.
                WHAT IS TECHPLUG'S RETURN & EXCHANGE POLICY?
                • Strictly no returns unless there are defect(s) in the product(s) and the attention should be informed to us no longer than 7 days. Make sure you are ordering the correct item, size, and color. 
                • IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid mistakes by verifying the shipping information with every customer in the order confirmation email.

                 

                IMPORTANT NOTE:

                TechPlugs is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. TechPlugs will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

                If the order arrives in your country and...

                • The customer refuses to accept the package
                • No attempt is made in the country of destination to deliver the package. 

                TechPlugs reserves the right to desert package(s) and will not be responsible for any replacement or refunds.